AJL Gulf Group LLC
Innovate | Connect | Explore | Shop
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Shams Business Centre, Sharjah
Media City Free Zone, Sharjah
United Arab Emirates
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VENDOR SERVICE AGREEMENT
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Between:
AJL Gulf Group LLC (Operating as "Nearby Vouchers")
("Service Provider")
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| 1. PARTIES & DEFINITIONS |
1.1 Parties:
"Company" or "Nearby Vouchers": AJL Gulf Group LLC, a limited liability company operating the Nearby Vouchers marketplace platform.
"Service Provider" or "Vendor": , the entity providing goods and/or services through the marketplace.
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1.2 Definitions:
"Platform": The Nearby Vouchers online marketplace
"Voucher": Digital or physical coupon sold through the Platform
"Customer": End-user purchasing vouchers through the Platform
"Redemption": The act of a Customer using a purchased voucher for goods/services
"Commission": Fee retained by Company from voucher sales
"Settlement": Payment made to Service Provider for redeemed vouchers
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| 2. SCOPE OF AGREEMENT |
2.1 Marketplace Relationship
Company operates as an online marketplace platform connecting Service Providers with Customers. Company acts solely as an intermediary and does not provide, manufacture, or deliver any goods or services directly to Customers.
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2.2 Service Provider Participation
Service Provider agrees to offer their goods and/or services through the Platform via voucher sales, subject to Company's approval and platform guidelines.
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2.3 Platform Services
Company provides marketing, payment processing, customer support coordination, and voucher management services through the Platform.
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| 3. VENDOR OBLIGATIONS |
3.1 Service Delivery
Service Provider shall:
• Honor all validly redeemed vouchers in accordance with stated terms
• Maintain quality standards consistent with descriptions provided on Platform
• Provide accurate product/service descriptions, pricing, and availability
• Respond promptly to customer inquiries and redemption requests
• Maintain necessary licenses, permits, and certifications
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3.2 Compliance
• Comply with all applicable laws and regulations
• Maintain appropriate insurance coverage
• Ensure staff training for voucher redemption processes
• Provide timely updates on service availability or changes
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3.3 Platform Integration
• Use Company's designated systems for voucher validation
• Report redemptions accurately and promptly
• Maintain agreed service capacity and availability
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| 4. VOUCHER VALIDITY |
4.1 Validity Period
Vouchers shall remain valid for the period specified at time of sale, with minimum validity of 30 days unless otherwise agreed in writing.
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4.2 Extensions
Service Providers may, at their discretion, honor expired vouchers or extend validity periods.
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4.3 Restrictions
Any restrictions on voucher usage must be clearly stated at time of listing and prominently displayed to Customers.
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| 5. REDEMPTION POLICY |
5.1 Redemption Process
Customers present vouchers (digital or physical) to Service Provider
Service Provider validates voucher through Platform systems
Service Provider provides goods/services as specified in voucher terms
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5.2 Partial Redemption
Partial redemption of vouchers is not allowed. Vouchers must be redeemed in full as per the terms outlined.
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5.3 Redemption Disputes
In the event of any dispute related to voucher redemption or service delivery, the Service Provider is responsible for resolving the issue promptly and ensuring the service is provided as per the agreed terms. If the dispute arises due to a system-related issue, it must be immediately reported to the Nearby Vouchers team for further assistance.
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5.4 Voucher Redemption Obligations
The Service Provider shall not decline any valid voucher redemption request from users without a legitimate reason attributable to the user or the Platform (e.g., invalid voucher code, expiry, or user account issues). Any decline due to data entry mistakes by the Service Provider, lack of valid reason, or any other cause unrelated to the user or the Platform shall constitute a material breach. In such cases, the Company reserves the right to immediately cancel the Service Provider’s account and impose a penalty equal to ten (10) times the total value of the declined voucher(s), payable within 7 days.
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| 6. PAYMENT TERMS |
6.1 Payment Model
Company pays Service Provider only for vouchers that have been redeemed by Customers. |
6.2 Pricing and Markup
The Service Provider shall offer vouchers at special discounted rates. The Company may apply its own markup on top of the provided rate when listing vouchers for sale. No commission is deducted from the Service Provider’s payout. |
6.3 Settlement Schedule
Payments for redeemed vouchers shall be made within 7 days of redemption, subject to standard verification processes. |
6.4 Payment Method
Payments shall be made via bank transfer to the Service Provider's designated account. |
6.5 Reconciliation
Monthly reconciliation statements shall be provided detailing redemptions and payments. |
| 7. CATEGORY-SPECIFIC TERMS |
7.1 Food & Beverage
Ensure compliance with all applicable health and safety regulations
Maintain accurate menu listings, including pricing
Provide clear information on dietary restrictions and potential allergens |
7.2 Travel & Hospitality
Manage booking confirmations and availability in a timely manner
Clearly define and adhere to cancellation and modification policies
Communicate any seasonal pricing changes and blackout dates in advance |
7.3 Retail & E-commerce
Ensure accurate inventory management and product availability
Handle shipping, delivery logistics, and timelines
Clearly state product warranties and return/refund policies |
7.4 Services & Experiences
Manage appointment scheduling and ensure availability
Ensure staff are properly trained and qualified for the services provided
Maintain equipment and facilities in accordance with safety and quality standards |
| 8. REFUND POLICY |
8.1 Service-Related Refunds
In the event a dispute arises within 7 days of the scheduled service delivery related to service quality, availability, or any delivery issue, the Service Provider shall be solely responsible. Upon validation of the issue, the full amount will be refunded to the Customer. The refund amount will be deducted from the Service Provider's payout, future transactions, or existing deposit. |
8.2 Platform-Related Refunds
If the Customer is unable to redeem a voucher due to platform-related issues—such as technical errors, failure in ticket generation, or missing information in the vendor verification portal—the Company (Nearby Vouchers) will process a full refund to the Customer at its discretion. |
8.3 Refund Processing Timeline
All approved refunds shall be processed within 14 business days from the date of approval. |
| 9. CANCELLATION POLICY |
9.1 Platform Cancellations
All tickets or vouchers purchased on the Nearby Vouchers platform are non-refundable and non-cancellable by default, unless otherwise specified. |
9.2 Customer Cancellations
Customers may cancel and reschedule their appointments a maximum of two times, subject to approval by the Service Provider. Rescheduling beyond this limit may result in forfeiture of the voucher. |
9.3 Service Provider Cancellations
Service Providers must notify both the Customer and the Nearby Vouchers team at least 24 hours in advance in the event of a cancellation. A full refund must be issued in such cases, and where applicable, the Service Provider may be required to offer a complimentary service if the cancellation is made at the last minute or after the Customer has already arrived at the location. |
9.4 Force Majeure Cancellations
Cancellations resulting from circumstances beyond the reasonable control of any party shall be managed in accordance with the platform's Force Majeure provisions. |
| 10. INTELLECTUAL PROPERTY RIGHTS |
10.1 Service Provider Content
Service Provider grants Company a non-exclusive license to use their business name, logos, product images, and descriptions for marketing purposes on the Platform. |
10.2 Platform Rights
Company retains all rights to the Platform, its technology, and proprietary systems. |
10.3 Trademark Usage
Both parties may reference the business relationship in marketing materials, subject to prior approval and brand guidelines. |
| 11. LEGAL COMPLIANCE |
11.1 Regulatory Compliance
Service Provider warrants compliance with all applicable laws, regulations, and industry standards relevant to their business operations. |
11.2 Licenses and Permits
Service Provider shall maintain all necessary business licenses, permits, and certifications throughout the agreement term. |
11.3 Data Protection
Both parties shall comply with applicable data protection and privacy laws regarding Customer information. |
| 12. TERM & TERMINATION |
12.1 Term
This agreement shall commence upon execution and continue indefinitely until terminated by either party. |
12.2 Termination Rights
Either party may terminate this agreement with 30 days written notice without cause. |
12.3 Immediate Termination
Either party may terminate immediately for material breach, insolvency, or violation of laws. |
12.4 Post-Termination
Outstanding vouchers must be honored for their remaining validity period. Final settlement shall occur within 90 days of termination. |
| 13. LIMITATION OF LIABILITY |
13.1 Company Limitations
The Company's liability is strictly limited to the total markup earned from the Service Provider in relation to the services provided. The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the use of the platform or services. |
13.2 Service Responsibility
The Service Provider acknowledges that the Company functions solely as a marketplace intermediary and holds no responsibility for the delivery, quality, performance, or outcome of services offered through the platform. |
13.3 Maximum Liability
Under no circumstances shall the Company's total cumulative liability exceed the total markup earned from the Service Provider during the active contract period. |
| 14. INDEMNIFICATION |
14.1 Service Provider Indemnification
Service Provider shall indemnify and hold harmless Company from all claims, damages, losses, and expenses arising from breach, service issues, legal violations, intellectual property infringement, or personal injury/property damage. |
14.2 Defense Obligation
Service Provider shall defend Company against any covered claims and pay reasonable attorney fees and costs. |
| 15. CONFIDENTIALITY |
15.1 Confidential Information
Both parties acknowledge they may receive confidential business information and agree to maintain strict confidentiality. |
15.2 Non-Disclosure
Confidential information shall not be disclosed to third parties without written consent, except as required by law. |
15.3 Return of Information
Upon termination, both parties shall return or destroy confidential information as requested. |
| 16. DISPUTE RESOLUTION |
16.1 Good Faith Negotiation
Parties shall attempt to resolve disputes through good faith negotiation for 30 days before pursuing other remedies. |
16.2 Mediation
If negotiation fails, disputes shall be submitted to binding mediation before a mutually agreed mediator. |
16.3 Arbitration
Unresolved disputes after mediation shall be settled through binding arbitration in accordance with applicable arbitration rules. |
| 17. JURISDICTION |
17.1 Governing Law
This agreement shall be governed by the laws of the United Arab Emirates. |
17.2 Venue
Any legal proceedings shall be conducted in the courts of the United Arab Emirates. |
17.3 Service of Process
Both parties consent to service of process in accordance with applicable laws. |
| 18. FORCE MAJEURE |
18.1 Definition
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, war, terrorism, pandemics, or other unforeseeable events. |
18.2 Notification
The affected party must promptly notify the other party of force majeure circumstances. |
18.3 Mitigation
Both parties shall use reasonable efforts to minimize the impact of force majeure events. |
| 19. AMENDMENT CLAUSE |
19.1 Written Amendments
This agreement may only be modified through written amendments signed by authorized representatives of both parties. |
19.3 Conflicting Terms
In case of conflict between this agreement and platform policies, this agreement shall prevail. |
| 20. PRODUCT-BASED COMMERCIAL TERMS |
| The Service Provider shall input and maintain all product-wise commercial terms (including pricing, quantities, and sellable durations) on the Platform, which shall automatically form part of this Agreement for the respective products. The Service Provider is solely responsible for all information entered and shall bear all consequences of any error, omission, or inaccuracy. |
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EXECUTION
By signing below, both parties acknowledge they have read, understood, and agree to be bound by the terms of this agreement.
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AJL GULF GROUP LLC (Nearby Vouchers)
Signature:
Name: Alsen Arthar
Title: General Manager
Date:
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(Service Provider)
Signature:
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Name:
Title:
Date:
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