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1. Information We Collect

1.1 Personal Information You Provide to Us

Account Registration Data:When you create an account on our platform, we collect:

Full Name
Email Address
Phone Number
Date of Birth
Country of Residence (COR)
Nationality
Password (stored in encrypted format)

Transaction and Payment Information:

Billing address and delivery information
Payment method details (processed securely through Stripe)
Purchase history and transaction records
Voucher usage and redemption data
Refund and cancellation requests

Communication Data

Messages sent through our customer support system
Feedback, reviews, and ratings you provide
Survey responses and user-generated content
Newsletter and marketing preference selections

1.2 Information We Collect Automatically

Technical and Usage Data:

IP address and approximate location data
Device information (type, model, operating system)
Browser type, version, and language settings
Website navigation patterns and page interactions
Session duration and frequency of visits
Referral sources and search terms used

Cookies and Tracking Technologies:

Session cookies (expire after 2 hours of inactivity)
Persistent cookies for user preferences
Analytics cookies for performance optimization
Marketing cookies for personalized advertising (with consent)

1.3 Information from Third Parties

Vendor and Partner Data:

Information from approved vendors for order fulfillment
Data from marketing partners and affiliates
Social media information (if you connect social accounts)
Public databases for identity verification when required

2. How We Use Your Information

2.1 Primary Service Functions

Account Management:

Creating and maintaining your user account
Authenticating your identity and securing your account
Managing session timeouts (2-hour automatic logout)
Providing personalized account dashboard

Transaction Processing:

Processing voucher purchases and payments via Stripe
Sending purchase confirmations and digital vouchers
Facilitating voucher redemption with partner vendors
Managing refunds, exchanges, and customer disputes

Communication Services:

Sending essential transactional emails (confirmations, receipts, account updates)
Providing customer support and technical assistance
Responding to inquiries and resolving issues
Delivering vouchers and important service notifications

2.2 Marketing and Personalization

Targeted Marketing (with your consent):

Sending promotional emails about deals and offers
Customizing website content based on your preferences
Creating personalized voucher recommendations
Conducting market research and customer satisfaction surveys

Analytics and Improvement:

Analyzing user behavior to improve platform functionality
Optimizing website performance and user experience
Developing new features and services
Measuring marketing campaign effectiveness

2.3 Legal and Security Purposes

Fraud Prevention and Security:

Detecting and preventing fraudulent transactions
Monitoring for suspicious account activity
Implementing security measures and access controls
Protecting against cyber threats and data breaches

Legal Compliance:

Complying with UAE federal and emirate regulations
Meeting tax and financial reporting requirements
Responding to legal requests and court orders
Maintaining records as required by law

3.Information Sharing and Disclosure

3.1 Approved Vendors and Service Providers

Vendor Partners:We share minimal necessary information with our approved vendors to facilitate service delivery:

Customer name and contact details for voucher redemption
Purchase details and voucher specifications
Special requirements or preferences you've indicated

Essential Service Providers:

Stripe:Payment processing and transaction security
Cloud Hosting Services:Secure data storage and platform hosting
Email Service Providers:Transactional and marketing communications
Analytics Providers:Website performance and user behavior analysis

3.2 Marketing and Affiliate Partners

Limited Data Sharing:We may share aggregated, non-personally identifiable information with:

Affiliate partners for commission tracking
Advertising networks for targeted marketing campaigns
Market research companies for industry analysis
Business intelligence providers for performance metrics

3.3 Legal and Regulatory Disclosure

Mandatory Disclosure:We may disclose your personal information when required by:

UAE federal laws and regulations
Emirate-specific legal requirements
Court orders, subpoenas, or legal processes
Government agencies for regulatory compliance
Law enforcement for investigation purposes

Business Transfers:In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security and Protection

4.1 Technical Safeguards

Encryption and Security:

SSL/TLS encryption for all data transmission
Advanced encryption for stored sensitive data
Secure API connections with all third-party services
Regular security audits and vulnerability assessments
Multi-factor authentication for administrative access

Access Controls:

Role-based access restrictions to personal data
Regular access reviews and permission updates
Secure employee authentication systems
Audit logs for all data access activities

4.2 Operational Security

Data Handling Procedures:

Staff training on privacy and data protection
Confidentiality agreements with all employees
Incident response procedures for data breaches
Regular backup and disaster recovery protocols
Secure disposal of outdated equipment and data

Session Management:

Automatic session timeout after 2 hours of inactivity
Secure session token generation and management
Protection against session hijacking and fixation
Regular session security monitoring

5. Data Retention and Deletion

5.1 Retention Periods

Active Accounts:

Account information: Retained while account is active
Transaction history: Retained for 7 years for financial compliance
Communication records: Retained for 3 years
Technical logs: Retained for 1 year

Closed Accounts:

Essential data: Retained for 7 years for legal compliance
Marketing data: Deleted within 30 days of account closure
Technical data: Anonymized after 1 year
Backup data: Permanently deleted within 12 months

5.2 Data Deletion

Automatic Deletion:

Inactive accounts after 3 years of no activity
Marketing data upon opt-out request
Session data after timeout expiration
Regular backup and disaster recovery protocols
Temporary files after processing completion

6. Your Privacy Rights and Choices

6.1 Access and Control Rights

Data Subject Rights:

Access: Request copies of your personal information
Rectification:Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Restriction: Limit processing of your personal data
Objection: Object to certain types of data processing

How to Exercise Your Rights: Submit requests through:

Account settings dashboard
Email to privacy@nearbyvouchers.com
Online privacy request form

6.2 Marketing and Communication Preferences

Email Marketing:

Opt-in required for promotional communications
Easy unsubscribe option in every marketing email
Granular control over types of communications
Immediate processing of opt-out requests

Essential Communications: You cannot opt out of:

Transaction confirmations and receipts
Account security notifications
Important service updates
Legal notices and policy changes

6.3 Cookie Management

Cookie Controls:

Browser settings for cookie preferences
Website cookie consent management tool
Opt-out options for advertising cookies
Session cookie automatic expiration (2 hours)

7. International Data Transfers

7.1 Transfer Safeguards

When transferring your data outside the UAE, we ensure:

Adequacy Decisions:Transfers only to countries with adequate protection
Standard Contractual Clauses: Legal agreements with international partners
Binding Corporate Rules: Internal policies for data protection
Your Consent: Explicit consent for specific transfers when required

7.2 Third-Party Processors

International Services:

Stripe: Payment processing (complies with international standards)
Cloud Providers: Data hosting with UAE presence or adequate safeguards
Analytics Services: Anonymized data processing only
Marketing Platforms:Consent-based data processing

8. Special Provisions

8.1 Minors' Privacy

Age Restrictions:

Platform not intended for users under 18 years
Active monitoring for underage account creation
Immediate deletion of identified minor accounts
Parental notification procedures when applicable

8.2 Sensitive Data

Special Categories:We do not intentionally collect:

Religious or philosophical beliefs
Political opinions
Health or medical information
Biometric or genetic data

If such data is inadvertently collected, it will be deleted immediately upon identification.

9. Cookies and Tracking Policy

9.1 Types of Cookies We Use

Essential Cookies (Always Active):

Authentication and security cookies
Session management cookies (2-hour timeout)
Load balancing and performance cookies
Shopping cart and transaction cookies

Analytics Cookies (Consent Required):

Google Analytics for website usage statistics
Performance monitoring cookies
Error tracking and debugging cookies
User experience optimization cookies

Marketing Cookies (Consent Required):

Advertising personalization cookies
Conversion tracking cookiess
Social media integration cookies
Remarketing and retargeting cookies

9.2 Cookie Management

Your Choices:

Accept all cookies for full functionality
Accept only essential cookies
Customize cookie preferences by category
Withdraw consent at any time through settings

10. Third-Party Services and Links

10.1 External Links

Our website may contain links to third-party websites. We are not responsible for:

Privacy practices of external websites
Content or services provided by third parties
Data collection by linked websites
Security of third-party platforms

Recommendation:Review privacy policies of any external websites before providing personal information.

10.2 Social Media Integration

Social Features:

Social media sharing buttons
Social login options (if available)
Customer review integration
Community features and forums

Data Sharing: We only share data with social media platforms based on your explicit actions and consent.

11. Data Breach Notification

11.1 Breach Response Procedures

Immediate Response:

Immediate investigation and containment
Assessment of breach scope and impact
Implementation of corrective measures
Documentation of incident details

Notification Timeline:

Regulatory notification within 72 hours (if required)
User notification without undue delay for high-risk breaches
Public disclosure if legally mandated
Regular updates on remediation progress

11.2 User Protection Measures

Breach Support:

Credit monitoring services (if applicable)
Password reset requirements
Enhanced security recommendations
Dedicated support for affected users

12. Compliance and Legal Framework

12.1 UAE Data Protection Laws

Primary Legislation:

UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection
UAE Cybercrime Law (Federal Decree-Law No. 5 of 2012)
UAE Consumer Protection Law
UAE Electronic Transactions Law

Emirate-Specific Regulations:

Dubai Data Protection Law (where applicable)
Abu Dhabi Data Protection Regulations (where applicable)
Free Zone specific data protection requirements

12.2 International Standards

Compliance Framework:

ISO 27001 Information Security Management
Payment Card Industry (PCI) compliance through Stripe
General Data Protection Regulation (GDPR) principles
Industry best practices for data protection

13. Updates and Changes

13.1 Policy Updates

Website-Only Notification:

Privacy policy updates will be communicated exclusively through our website
Prominent banner notification on website homepage for 30 days
Updated effective date clearly displayed on privacy policy page
Archive of previous policy versions available on our website
No email, phone, or other external notifications will be sent

Policy Review Requirement:

Users must review and accept the updated privacy policy before proceeding with transactions
Account creation process requires visiting and accepting the current privacy policy
Existing users will be prompted to review policy updates during their next login or transaction attempt

Significant Changes:

30-day advance website notice for material changes
Option to close account if you disagree with changes
Continued use implies acceptance of updates after mandatory review
Right to withdraw consent for new processing purposes

13.2 Regular Reviews

Policy Maintenance:

Annual comprehensive policy review
Quarterly compliance assessments
Regular updates based on legal changes
User feedback incorporation

14. Contact Information and Support

14.1 Privacy Inquiries

Data Protection Officer:

Email:privacy@nearbyvouchers.com
Response Time: Within 3 business days
Languages: English only
Business Hours: Sunday to Thursday, 9 AM to 6 PM UAE Time

14.2 General Support

Customer Service:

Email:support@nearbyvouchers.com
Website:https://www.nearbyvouchers.com/contact
Response Time: Within 24 hours
Languages: English only

14.3 Regulatory Contacts

UAE Regulatory Authority:

Telecommunications and Digital Government Regulatory Authority (TDRA)
UAE Central Bank (for payment-related matters)
Ministry of Economy (for consumer protection)

Complaints Process:

Contact our Data Protection Officer first
Allow 30 days for internal resolution
Escalate to relevant regulatory authority if unsatisfied
Seek legal advice for unresolved disputes

15. Final Provisions

15.1 Interpretation

Policy Interpretation:

This policy is written in English only
Legal terms have their standard meanings under UAE law
Headings are for convenience and do not affect interpretation
Individual provisions remain valid even if others are invalid

15.2 Effective Date and Acknowledgment

Mandatory Policy Review:Before creating an account or making any transaction on our platform, you must:

Visit and read this Privacy Policy in full
Explicitly acknowledge that you have reviewed the policy
Accept the terms of data collection and processing described herein
Confirm your understanding of your rights and our practices

Acceptance: By completing account creation or transaction processes, you acknowledge that you have:

Read and understood this Privacy Policy by visiting this page
Reviewed the current version dated June 4, 2025
Agree to the collection and use of your information as described
Understood your rights and how to exercise them
Agreed to receive essential transactional communications

Policy Update Compliance:

You agree to check this privacy policy page for updates
Website-only notifications will be provided for policy changes
You must review and accept updated policies before proceeding with new transactions
Failure to accept updated policies will restrict access to certain services

Contact for Clarification: If any part of this policy is unclear, please contact us at privacy@nearbyvouchers.com before using our services.

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