TERMS AND CONDITIONS

Information

Effective Date: June 4, 2025

Last Updated: June 4, 2025

Version: 1.0

Company Details:

Name: AJL Gulf Group LLC
Registration: Sharjah, SHAMS Free Zone, United Arab Emirates
Website:https://www.nearbyvouchers.com
Contact Email:privacy@nearbyvouchers.com

1. Company Overview and Services

1.1 About AJL Gulf Group LLC

We are AJL Gulf Group LLC, a company registered in Sharjah SHAMS Free Zone, UAE, operating the Nearby Vouchers digital marketplace platform through our website and mobile application.

1.2 Platform Services

Our platform operates as a digital marketplace offering vouchers for services across multiple categories:

Service Categories:

Beauty & Wellness: Hair salons, nail services, massages, spa treatments
Food & Beverage: Restaurants, cafes, catering services
Entertainment: Attractions, tours, activities, recreational services
Professional Services: Photography, consultations, specialized services
Health & Fitness: Gyms, fitness classes, medical services, therapy
Automotive: Car services, repairs, maintenance
Retail: dress, stationary, bakery
Home Services: Cleaning, repairs, maintenance services
Travel & Hospitality: Hotels, tours, transportation services

1.3 Platform Role and Limitations

Important Notice - Intermediary Status:

We function exclusively as an intermediary platform
We do NOT provide any services directly
All services are provided by independent third-party businesses
We facilitate connections between customers and service providers

Service Delivery Limitations:

No delivery services are provided through our platform
All voucher redemptions require physical presence at service provider locations
Remote redemption or home delivery services are not available

2. Agreement to Terms

2.1 Acceptance of Terms

By accessing our website, creating an account, or purchasing vouchers, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

2.2 Eligibility Requirements

User Qualifications:

Must be at least 18 years of age
Must have legal capacity to enter into binding contracts
Business purchasers must have appropriate authorization
Services primarily available in UAE, accessible globally

2.3 Terms Modification

Amendment Process:

Terms may be updated periodically
Changes will be posted on our website with effective dates
Significant changes will be communicated via email
Continued use after modifications constitutes acceptance

3. User Accounts

3.1 Account Registration

Required Information:

Complete legal name and contact details
Valid email address and phone number
Secure password creation
Payment method verification

3.2 Account Security Responsibilities

User Obligations:

Maintain confidentiality of login credentials
Prohibit account sharing with third parties
Report unauthorized access immediately
Keep account information current and accurate
Implement strong password security measures

Company Security Measures:

Advanced security protocols for data protection
Account compromise assistance and recovery
Identity verification procedures when necessary
Regular security monitoring and updates

3.3 Account Suspension and Termination

Grounds for Account Action:

Violation of Terms and Conditions
Fraudulent or suspicious activities
Unreasonable payment disputes
Inappropriate conduct toward businesses or staff
Misuse of platform services

4. Purchasing Vouchers

4.1 Pricing Structure

Included in Platform Price:

Base service cost
Value Added Tax (VAT)
Platform processing fees

Additional Costs (Not Included):

Gratuities and tips
Parking fees
Service upgrades or add-ons
Additional services beyond voucher scope
Municipality taxes, tourism taxes, or other local taxes (excluding VAT)

4.2 Payment Processing

Payment Requirements:

Full payment required before voucher issuance
Accepted methods: Major credit/debit cards and approved payment systems
Secure payment processing with encryption
Transaction completion necessary for voucher generation

4.3 Transaction Documentation

Electronic receipts provided immediately
VAT invoices available for business purchases
Receipt retention recommended for dispute resolution
Failed payment results in automatic cancellation

5. Voucher Usage and Redemption

5.1 Voucher Components

Essential Information Included:

Detailed service description
Business name and physical location
Voucher monetary value
Expiry date (non-extendable)
Specific terms and conditions
One-Time Password (OTP) verification code

5.2 Redemption Process

Step 1: Appointment Booking

Contact business directly for scheduling
Present voucher details during booking
Ensure booking occurs before expiry date

Step 2: Service Appointment

Arrive punctually for scheduled appointment
Present voucher (digital or printed format)
Bring valid identification

Step 3: Service Redemption

Present voucher to service provider staff
CRITICAL SECURITY PROTOCOL: Share OTP code only when physically present at business location
PROHIBITED: Sharing OTP via phone, WhatsApp, email, or any remote communication
TIMING: Share OTP only during actual service delivery
LIABILITY: No responsibility for service denial due to remote OTP sharing

5.3 Voucher Usage Restrictions

Single-Use Policy:

Each voucher valid for one-time use only
No partial value retention after use
Group vouchers require simultaneous redemption
No splitting of group voucher benefits

Financial Limitations:

No cash exchange or refund value
No change provided for unused portions
Limited to specified service only
Generally cannot combine with other offers

Expiry Enforcement:

Strict expiry date adherence
No extensions available from any party
Expired vouchers become completely invalid
No refunds for expired vouchers

5.4 Appointment Management

Direct booking with businesses required
Business controls scheduling and availability
Peak time availability may be limited
Early booking recommended after purchase

6. Company Responsibilities

6.1 Platform Operations

Technical Responsibilities:

Maintain website functionality and availability
Secure payment processing systems
Electronic voucher delivery post-purchase
Customer support for platform-related issues
Accurate pricing information maintenance

Information Services:

Basic business information provision (name, location, contact)
Service descriptions as provided by businesses
Current pricing and availability display
Business photos and essential details

Voucher Management:

Immediate post-purchase voucher delivery
Complete voucher information inclusion
Technical support for voucher access issues

6.2 Information Accuracy Disclaimer

Template Information Notice:

Business information provided in standardized template format
Basic details only, not comprehensive verification
Standardized service descriptions across similar offerings
Users should verify specific details directly with businesses

7. Limitation of Liability

7.1 Service Quality Exclusions

No Responsibility For:

Quality of services provided by third-party businesses
Customer satisfaction with received services
Professional qualifications of service providers
Business location cleanliness or safety standards
Business operational procedures or compliance
Staff behavior or customer service quality

7.2 Business Operations Exclusions

No Responsibility For:

Business hours, schedule changes, or closures
Unexpected business unavailability
Business relocation or service modifications
Staff availability or capacity limitations
Business policies regarding appointments or cancellations

7.3 Health and Safety Exclusions

No Responsibility For:

Injuries occurring during service delivery
Allergic reactions to business products or services
Medical complications from treatments
Accidents or incidents at business premises
Equipment failures or safety issues at businesses
User Health Responsibility: Customers must disclose all relevant health conditions, allergies, and concerns to service providers.

7.4 Financial Exclusions

No Responsibility For:

Additional costs required at business locations
Parking fees, gratuities, or supplementary services
Currency exchange rates for international customers
Banking fees or payment provider charges

8. Refund Policy

8.1 Eligible Refund Circumstances

Business-Related Issues:

Permanent business closure
Discontinuation of purchased service
Business relocation rendering service inaccessible

Platform Technical Issues:

Payment processing errors by our system
Incorrect voucher delivery
Website technical problems causing purchase errors

Unauthorized Account Access:

Proven account compromise without customer involvement
Exclusion: No refunds for voluntarily shared credentials
Unredeemed voucher status required
Documented proof of unauthorized access required
48-hour reporting requirement from discovery

Force Majeure Events:

Natural disasters preventing service delivery
Government-mandated business closures
Pandemic-related restrictions

8.2 Non-Refundable Circumstances

Customer-Related Issues:

Personal schedule changes or preference changes
Missed appointments or late arrivals
Failure to book appointments before expiry
Forgotten or expired vouchers
Transportation or logistics issues

Service Quality Issues:

Dissatisfaction with service quality
Unmet expectations regarding service delivery
Staff disagreements or conflicts
Business environment conditions (crowding, noise)
Service result dissatisfaction

Voucher Misuse:

Remote OTP code sharing violations
Premature OTP code sharing before physical presence
Lost or deleted vouchers
Unauthorized voucher transfers
Expired voucher usage attempts
Service denial due to remote OTP sharing

External Factors:

Weather-related appointment issues
Traffic or transportation delays
Third-party disruptions
Business staffing issues

8.3 Refund Request Process

Application Procedure:

Email terms@nearbyvouchers.com within 48 hours
Include voucher number and purchase details
Provide detailed explanation with supporting documentation
Await investigation response (5 business days maximum)
If approved, refund processing within 14-21 business days

Required Documentation:

Business closure verification (official notices, news articles)
Technical error screenshots
Unauthorized transaction bank statements
Government order documentation for force majeure

9. Health and Safety

9.1 Customer Health Responsibilities

Pre-Service Disclosure Requirements:

Complete health condition disclosure
Comprehensive allergy information (food, chemical, material)
Current medication listings
Pregnancy status notification
Recent medical procedures or surgeries
Physical limitations or mobility concerns

9.2 Acknowledged Health Risks

Risk Acceptance:

All health and fitness services carry inherent risks
Beauty treatments may cause allergic reactions
Spa services may not suit certain medical conditions
Physical activities pose injury potential
Food services may trigger allergic reactions
Medical/wellness services have treatment risks

Customer Liability:

Personal assessment of service suitability for health conditions
Full responsibility for health complications arising from services
Medical treatment costs for service-related complications
Injury or adverse reaction consequences

9.3 Service-Specific Safety Guidelines

Beauty & Spa Services:

Chemical treatment reaction risks
Heat therapy medical condition considerations
Sharp instrument injury potential
Mandatory allergy patch testing recommendations

Food & Beverage Services:

Comprehensive food allergy disclosure
Cross-contamination possibilities
Medication-food interaction considerations
Variable alcohol service policies

Fitness & Physical Activities:

Honest fitness level assessment
Heart condition participation restrictions
Pre-existing condition injury risk increases
Mandatory safety instruction compliance

Medical/Wellness Services:

Qualified professional service verification
Independent credential verification responsibility
Second opinion recommendations for major treatments
Personal medical record maintenance

9.4 Service Provider Expectations

Professional Standards:

Health condition and allergy inquiry protocols
Service-associated risk explanations
Clean, safe equipment maintenance
Professional standard adherence
Appropriate insurance coverage
Problem identification and service cessation protocols
Customer Responsibility:Independent verification of service provider qualifications and safety standards.

10. Dispute Resolution

10.1 Business Dispute Resolution

Primary Resolution Steps:

Direct communication with business management
Polite, clear issue explanation
Management escalation if staff cannot assist
Documentation of all communications
Record keeping of interaction details

Platform Assistance:

Business contact information provision
Voucher terms clarification for businesses
Communication facilitation when necessary

Platform Limitations:

Cannot compel business refunds
No control over business operations
Cannot guarantee specific dispute outcomes
Neutral position maintenance in disputes

10.2 Platform Service Issues

Issue Resolution Process:

Email terms@nearbyvouchers.com with detailed description
Include account details and relevant voucher numbers
Provide clear problem explanation with supporting screenshots
Expect response within 48 hours
Technical issue resolution within 5 business days

10.3 Formal Complaint Procedure

Escalation Process:

Informal Discussion: Initial email communication for issue discussion
Formal Complaint: Written complaint submission with evidence
Investigation: 14-day investigation period
Response: Written findings and action documentation
Legal Escalation: Available legal remedies if unsatisfied

11. Legal Framework

11.1 Governing Law

These Terms and Conditions are governed by United Arab Emirates law, with disputes subject to Sharjah jurisdiction court systems.

11.2 Dispute Limitation

All disputes must be pursued individually, with class action or group lawsuit participation prohibited.

11.3 Statute of Limitations

Legal claims must be filed within one year of issue occurrence, or rights to claims are forfeited.

11.4 Severability

If any provision is deemed legally invalid, remaining terms remain fully enforceable.

12. Privacy and Data Protection

12.1 Data Collection

Information Types:

Personal details for account creation
Payment information for transaction processing
Customer service communication records
Website usage analytics for service improvement

12.2 Data Usage

Primary Purposes:

Purchase processing and voucher delivery
Customer support provision
Important voucher and service updates
Service improvement with appropriate consent

12.3 Information Sharing

Authorized Sharing:

Business voucher information sharing (name, contact, voucher details)
Payment processor transaction data
Legal compliance with UAE authorities
No third-party marketing without explicit consent

12.4 Data Protection Measures

Secure server infrastructure with encryption
Authorized personnel access limitations
Regular security updates and monitoring
UAE data protection law compliance

13. Prohibited Activities

13.1 Fraudulent Activities

Strictly Prohibited:

Stolen payment method usage
False account information or fake accounts
Fraudulent refund claims
Unauthorized system benefit manipulation

13.2 Voucher Misuse

Prohibited Actions:

Commercial voucher resale for profit
Business/commercial voucher usage
Inappropriate voucher code sharing or copying
Expired or invalid voucher usage attempts
Multiple voucher usage attempts

13.3 System Security Violations

Prohibited Activities:

Hacking or security breach attempts
Automated voucher purchasing systems
Server overload through excessive requests
Unauthorized account access attempts
Software reverse engineering

13.4 Conduct Violations

Unacceptable Behavior:

Business or staff harassment
False or malicious review posting
Offensive communication language
Threatening or intimidating behavior
Discriminatory or hateful conduct

13.5 Legal Compliance

Required Compliance:

UAE law and regulation adherence
Prohibition of illegal activity usage
Intellectual property rights respect
Export control and sanctions compliance
Anti-money laundering compliance

14. Intellectual Property

14.1 Company Property Rights

AJL Gulf Group LLC Ownership:

Nearby Vouchers website and mobile application
Company logos, trademarks, and brand identities
Proprietary software and technology platforms
Original content creation (descriptions, images, text)
Business and service databases

14.2 Third-Party Property Rights

Business Ownership:

Individual business names and proprietary logos
Business-provided photos and service descriptions
Business trademarks and intellectual property
Business-created listing content

14.3 Permitted Usage

Authorized Activities:

Personal website usage for voucher purchases
Personal voucher printing or digital storage
Family/friend voucher gifting
Honest service experience reviews

14.4 Prohibited Usage

Unauthorized Activities:

Website design or functionality copying
Unauthorized logo or branding usage
Commercial content reproduction
Competitive service creation using our content
Copyright notice or proprietary marking removal

15. Force Majeure

15.1 Uncontrollable Events

Events Beyond Control:

Natural disasters (earthquakes, floods, severe weather)
Pandemic or public health emergencies
Government actions or regulatory changes
War, terrorism, or civil unrest situations
Major technical failures or cyber attacks
Internet service provider outages
Power grid or infrastructure failures
Banking system disruptions

15.2 Service Impact During Force Majeure

Potential Effects:

Service maintenance challenges without guarantees
Temporary feature unavailability
Business closure requirements
Modified refund policy applications
Communication updates when possible

15.3 Customer Rights During Force Majeure

Available Options:

Collaborative solution development when possible
Extended circumstance refund consideration
Essential service and communication prioritization
Special consideration documentation requirements

16. Contact Information

16.1 Contact Details

Primary Communication:

Email: terms@nearbyvouchers.com
Website: https://www.nearbyvouchers.com
Response Time: 48 hours for initial response

Business Hours:

Operating Days: Sunday through Thursday
Hours: 9:00 AM - 6:00 PM UAE Time
Closed: Friday and Saturday
Emergency Issues: Email anytime with priority response

16.2 Communication Guidelines

Information to Include:

Complete name and account email address
Relevant voucher numbers
Clear issue or question description
Supporting screenshots or documents
Preferred response method

16.3 Language Support

Available Support:

Primary support in English
Arabic support available upon request
Senior staff handling for complex issues
Translation assistance when needed

17. Final Provisions

17.1 Key Reminders

Essential Points:

Intermediary Role: We connect customers with businesses; we do not provide services
Expiry Enforcement: Vouchers expire on specified dates with no extensions
Limited Refunds: Only specific circumstances qualify for refunds
Health Responsibility: Customers must disclose medical conditions to providers
Voucher Details: Each voucher may contain specific terms and conditions

17.2 Pre-Purchase Checklist

Before Buying:

Verify business location and accessibility
Review service descriptions and restrictions
Note expiry dates and plan usage accordingly
Understand included services versus additional costs
Contact businesses directly for specific questions

17.3 Post-Purchase Actions

After Purchase:

Secure voucher storage and backup
Prompt appointment booking after purchase
Punctual arrival with valid identification
OTP code sharing only at business location
Immediate problem reporting to customer service

Legal Acknowledgment

IMPORTANT LEGAL NOTICE: By clicking "I Agree," creating an account, or making any purchase, you confirm that you have read, understood, and agree to be legally bound by all provisions contained within these Terms and Conditions.

Document Version: 1.0 | Effective Date: June 4, 2025 | Last Updated: June 4, 2025